West Yorkshire Fire and Rescue Service

This Facebook page is NOT monitored 24/7. For emergencies please dial 999. Any comments / replies posted outside of regular office hours may not be seen by West Yorkshire Fire and Rescue Service (WYFRS) staff until the next working day.

Social Media Legal Disclaimer

WYFRS will endeavour to engage in a two way conversation using social media (i.e. Facebook and Twitter), but we have set out some brief guidelines to ensure that these conversations are appropriate.
• We shall attempt to respond to postings appropriately, but we are unable to engage in dialogue on a 24/7 basis. Priority will be given to responding to issues during office hours.

• We will NOT accept or tolerate offensive or discriminatory language, which may cause harassment, alarm or distress. This includes comments which are perceived as racist or homophobic. If they are posted on media platforms where we have editorial control, they shall be challenged and removed.

Replies and contacting West Yorkshire Fire and Rescue Service

We are unable to monitor Facebook 24/7. However, we will seek to answer all reasonable posted questions. Please be aware that due to the nature of our work, or other demands, it may not be possible to answer all questions.

We welcome and encourage feedback and ideas from all our followers.

As previously mentioned, we cannot guarantee that we will be able to read everything marked for our attention, but we will endeavour to ensure any helpful suggestions are passed to the relevant people and responded to where possible.

You are also reminded that malicious communications using Facebook may constitute a criminal offence and will be dealt with appropriately.

Availability

We will update and monitor our Facebook page as reasonably necessary and practicable. Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to Facebook downtime.