It is the policy of Vigilant UK Services to adopt disciplines that will enable us to develop and to provide a continuing quality of service to our customers. The processes that we have in place ensure that we can measure our performance throughout the organisation and effect a programme of continual improvement and customer satisfaction. This quality policy also provides a framework for establishing and reviewing quality objectives.
Vigilant UK services recognises that to meet our obligations to our customers, we must continue to develop the potential of all employees. All employees are committed to meeting the various security industry disciplines that have been agreed by commerce, the police, relevant insurance organisations.
We undertake a quality planning programme to ensure that we have the resources personnel, equipment and the working environment to meet the continuing demands of the marketplace. We also recognise the importance of developing and maintaining strong communication channels within the organisation and with our customers.