Terra Firma Scotland Ltd

At Terra Firma we are intent on listening closely to our Customers. Analysing and addressing your needs is the cornerstone of our well renowned business customer relationship and we believe it's essential for the success of any business customer relationaship. From or Customer feedback we learn to fine tune our service, evelve new ideas and constantly build up our knowledge pool.
At Terra Firma we work to simple straight forward aims: we want our customers to say:
Our Prices are Good
I can get what I need
I don't have to wait weeks for Delivery
The Staff and friendly and efficient
If I need advice, I get rapid, reliable and responsible solutions.
These five aims may sould simple, but we know that if we don't get these thinf#gs right we will not have a sustainable well functioning business.
We invest heavily in Stock for one simple reason: it improves delivery lead times or allows customers to collect ex stock. Land Managers, Groundsmen and Greenkeepers are often at the mercy of short weather windows, it's the nature of the outdoor industry we work in. We cannot always carry every item but we meticulously plan to have seasonal stock to facilitate rapid delivery to our customers.
We regularly hold customer information seminars and training days: our in house knowledge base is supplemented by expertise of our manufacurer suppliers. Up to date industry knowledge is the key iin these fast changing times when application technology and methodology advances often leave others behind.