Pensord

The customer is our primary focus

• We endeavour to help our customers succeed
• We work in a spirit of partnership
• We listen
• We look to add value in all our dealings

We aim to deliver quality, service and value for money

• We aim to get it right first time, on time, every time
• We are passionate about service and continually strive for excellence
• We aim to deliver best value and enhance competitiveness
• We drive efficiency in pursuit of continual improvement

We act with honesty and integrity in all our dealings

• We are transparent in all our relationships
• We only promise what we can deliver
• If things go wrong, we communicate – and put them right

People make the difference

• We work in a spirit of teamwork and co-operation, where everyone can give their best
• We develop our team to meet the needs both of our business and of our customers
• We encourage our people to take pride in their work and strive for excellence
• We are one Pensord. Great things happen when we work together

We have a responsibility

• We embrace our broader social responsibility and contribute in a meaningful way to the community of which we are part

• We care about the environment and are committed to the continual improvement of our environmental credentials