FSM Mystery Shopping

We have been involved in mystery shopping for over 20 years, having experience across both large and small scale operations, top end to value operators, as well as niche markets.

Mystery shopping enables a company to see through their customers’ eyes. By focusing on the standards of service, mystery shopping on a regular basis benchmarks performance.

All our Mystery Shopping programmes are constructive in nature and aimed at improving business. They are a tool which can give impartial feedback on all aspects of the customer experience. Local people, carefully profiled by us, can provide powerful information to improve businesses.

Results are presented in a user-friendly manner and combined with action plans. Mystery shopping can be an inexpensive way of ensuring that performance is maximised and training needs identified.