Cut-ie Pie

CUT-IE PIE PAPERCUTS TERMS AND CONDITIONS

All designs are copyright of Cut-ie Pie Papercuts and Heather Fairbairn.

All designs are hand-cut to order. Turnaround times vary at different times of the year. Please do not hesitate to contact me before you order to check if I have space to accommodate your order. I will do my utmost to honour all requests.

The total order amount must be paid in full before cutting begins on your papercut. All prices are based on the amount of detail and size of the papercut. I do not charge for design time. Once a design has been created, there is no obligation to go ahead.
Please ensure that all spellings and dates are correct when ordering. Being hand-cut, any alterations required following cutting would generally require a full re-cut of the design. This will incur additional charges to correct. A draft design will be sent for all cutting orders and it is the responsibility of the buyer to check spellings and dates.

Owing to high demand, I work to extremely tight schedules and I do advise that you should indicate when ordering the latest date you require your papercut by. I will, of course, endeavour to accommodate your chosen date. Should there be any delays, I will contact you immediately.

Distance Selling Regulations state that goods which are personalised or made to the customer’s specifications are not covered under your right to cancel, once payment has been made. Papercuts which are ready-made, not personalised or not ordered to your specifications are covered by the 14-day cancellation period, as outlined in the Distance Selling Regulations.

My papercuts are completely hand-cut and slight variations will occur. This is merely a feature of a genuine handcrafted product.

I do my utmost to ensure that your order arrives to you in perfect condition. All unframed papercuts are sent out well-wrapped in board backed envelopes for protection en route to you. All framed papercuts are dispatched via courier on a 48 hour tracked delivery option. The tracking number will be given to you should you wish to track it. All frames are well wrapped to avoid breakages. Should a frame or cut be broken in transit, we will replace the frame and cut where possible. We will require photographic evidence of the breakage before dispatching a replacement. This is so breakages can be claimed for through the postage insurance. Without photographic evidence, the papercut and frame cannot be replaced.

Cut-ie Pie Papercuts reserves the right to replace raw materials if they become unavailable.

If you have any questions, please do not hesitate to ask.