Blossom Cushions

TERMS & CONDITIONS
Definitions

“The Buyer” shall mean the person, firm or company with whom the contract is made;

“The Goods” shall mean any goods being the subject of any order by the Buyer whether or not on Blossom Cushions standard order form and agreed to be sold by Blossom Cushions to the Buyer.

Any order the Buyer makes for Goods from Blossom Cushions is deemed to incorporate these terms and conditions to the exclusion of any other terms and conditions and no variation or modification of or substitution for these terms and conditions shall be binding on Blossom Cushions and any other proposed terms and conditions shall be void unless specifically accepted by the director of Blossom Cushions in writing.

1. If you access www.facebook.com/BlossomCushions or www.blossomcushions.wordpress.com websites then you are agreeing to be bound by our terms and conditions.

2. These terms and conditions, their validity, construction and performance of this agreement shall be governed by English Law. This page was brought to you by Niko Nay director of Blossom Cushions.

3. The content of these pages are directed solely at those who access the site from the United Kingdom. Blossom Cushions makes no representation that any services or goods referred to on these sites are available or otherwise suitable for outside of the United Kingdom. Unless otherwise stated or discussed.

4. We reserve the right to change, modify, substitute or remove products or information without notice.

5. All offers are made subject to availability

6. We reserve the right to change prices without notice. All orders and quotes made prior to the changes will not be affected.

7. Our sites from time to time contain links to other sites and suppliers which are not under the control of Blossom Cushions and we therefore take no responsibility for the content or availability of these sites.

8. Access to our websites may be suspended, restricted or terminated at any time without warning

9. Blossom Cushions shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this website, except to the extent stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law.

10. Blossom Cushions makes every effort to faithfully illustrate designs and colours but reproduction on-screen may vary from the actual product.

11. Blossom Cushions has made every effort to ensure the accuracy and currency of all information and products contained in the above websites, but can accept no responsibility for any loss or inconvenience sustained by the Buyer as a result of acting on the information provided. Accordingly, to the extent permitted by applicable law, and subject to the terms and conditions of sale. Blossom Cushions disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained in the above websites.

12. The Buyer must understand that colours in the images displayed on the above websites may vary slightly from the colours on the product. This is because colours vary from screen to screen. We strongly advice that if the Buyer is unsure of colours to get in touch with us via our email: nikinay@hotmail.co.uk

We reserve the right to change these terms and conditions at any time without notice.

All handmade and bespoke designs are the property of Blossom Cushions and may only be used through Blossom Cushions. Bespoke designs may be incorporated into the main range of Blossom Cushions products.
Bespoke Designs may be photographed and used for the marketing or promoting of Blossom Cushions only.
Due to the handmade nature of some of our products, there may be slight variations in each peice of any particualr design; for example colour, size and shape of completed items and their components.

Blossom Cushions does everything it can to ensure that the Buyer is completely satisfied and that the Goods arrive to you in the same condition as they are sent. However, some things are beyond our control and Blossom Cushions shall not be liable to the buyer if the delay or failure was due to:

Act of God, explosion, flood, tempest, fire or accident.

Strikes or other industrial actions or trade disputes, ill health

Power failure or breakdown in technology

Holidays and other factors regarding delay during the delivery process via Royal Mail

Payment Methods

Payment is only accepted via the following parties: PayPal. The Buyer can purchase items via PayPal only. This does not require an account, as payment can also be completed by card. The Buyer must provide Blossom Cushions with an accurate and active email address in which to communicate with and be notified by PayPal as well as Blossom Cushions. Once a payment has been received for handmade, bespoke or personalised items this payment can then not be cancelled or refunded. This is because Blossom Cushions may require to order in custom materials to complete the order. Therefore serious purchases are necessary. Exchanges are not available for any and all products of Blossom Cushions. The Buyer is responsible for providing accurate and up to date addresses for delivery. Blossom Cushions shall not be responsible for any incorrect information supplied by the Buyer.

Shipping

Blossom Cushions makes weekly dispatch dates, this being Saturday mornings. Please allow no longer than 14 days for completion of orders (excluding the delivery process) unless other wise discussed with the Buyer. Please allow adequate timing and longer timing during busy periods and the holidays.
All items are sent via Royal Mail (uk) Second Class Recorded Delivery. Meaning a tracking number is supplied to the Buyer from Blossom Cushions upon dispatch. All items require a signature upon arrival. Blossom Cushions is not responsible for missed deliveries or any delays caused by missed deliveries. The Buyer is responsible for collection of missed deliveries from their local post office or rearranging another delivery from them.
During the ordering process the Buyer will be notified of their dispatch date by Blossom Cushions (can be a few days or longer depending on the nature of their order I.E. Bespoke and handmade) as well as the length of delivery and expected delivery date. Please allow timing for items to be delivered to you.
If items have not been received after a week the Buyer must notify Blossom Cushions immediately via email: nikinay@hotmail.co.uk an item has to be missing for up to 15 days or longer (depending on Royal Mail policies) to be deemed lost. A claim will then need to be put in which can take between a few days to weeks. The Buyer will be notified of this process by Blossom Cushions.

Refund Policy

If for any reason the Buyer is dissatisfied with a product from our generic stock range (i.e. excluding bespoke/personalised products and handmade items) purchased from Blossom Cushions, under the distance selling regulations the Buyer may cancel their order for a full refund up to 7 days after receipt of the Goods.

The Buyer must inform Blossom Cushions of their decision to cancel/return the order by email: nikinay@hotmail.co.uk
Goods must be returned to Blossom Cushions in the same condition that they were sent at the Buyer’s expense within 7 days of receipt.
The Buyer will be responsible for any Goods that have been damaged in transit when being returned so must ensure that the Goods are well packaged to avoid this.
Only when Goods are faulty/damaged and returned to us are we able to either offer a full refund or send a replacement product.
If a fault is found with the Goods that is the responsibility of Blossom Cushions then please contact Blossom Cushions and we will arrange return details with you, via 2nd class recorded postage, and the Goods will be replaced at cost to Blossom Cushions or a full refund will be offered for generic items. Bespoke items are not eligible for a refund but a replacement product will be sent to replace any damaged items that are found to be at fault of Blossom Cushions.

If the fault on the Goods is found to be because the Buyer has confirmed a design or entered information incorrectly with the fault being evident then Blossom Cushions will not be liable for any cost to replace the product or to have the goods returned.
Any refunds can only be made back to the same payment method that has been used to purchase the Goods. We are unable to refund money into another name or account.
We regret that we are unable to offer refunds on bespoke/personalised items and handmade items. Orders for bespoke and handmade items are not covered under the distance selling regulations so therefore do not have a cooling off period once payment has been made.
Any product sold is made to a high quality however respectful handling of items will determine their shelf life. Care should be taken with all items when handling. Returns are not accepted after 14 days of delivery as our items are often for decoration purposes or costume jewellery and so are not expected to last a "lifetime" our prices also reflect this.
This does not affect your statutory rights.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
We may email the Buyer in the future, unless the Buyer requests to be taken off the database.
The personal information we hold will be held securely in accordance with our internal security policy and the law.
It is not our policy to share your registration data with any third-party companies. However, if the Buyer takes up any offers or sales with companies through our website, any details that the Buyer passes on will be subject to the terms and conditions of that company.
For commercial purposes we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable