Bakezilla's Bespoke Cakes

Cakes for all occasions. Freshly baked cupcakes available to buy in store to take away!


Terms and Conditions

The full terms and conditions for Bakezilla’s Bespoke Cakes are detailed below. By paying a deposit, you’re accepting these terms and understand they will be applied to your order.

Payments
All cakes are priced on your exact design and size of your cake. Price matching is not available, as our prices are based on the highest standard of unique skilled work and the top quality fresh ingredients used.

Quotes
Following your enquiry or consultation, your quote will remain valid for 2 months.

Deposits
Once you have been quoted, too book and secure your order, atleast a 50% non-refundable deposit is required. The outstanding balance is due on or before delivery/collection. No cake will be released until the outstanding balance is paid in full.Deposits can be paid via Bank Transfer, PayPal or Cash can be brought to our premises. Once received, you will receive a confirmation email, or text if preferred.

Cancellations
If cancellation of the event takes place, we reserve the right to retain your 50% deposit.Cancellation must be made in writing, (Via letter or Email) to Bakezilla’s Bespoke Cakes, and will only be deemed to take effect from the date your letter/email is received at our premises.We reserve the right to cancel the booking in very unusual circumstances which fall beyond our control, (E.g. Fire or Ill health.) during which we will refund any money taken.

Delivery Conditions
Delivery is charged on a mileage + time basis. Alternatively, cakes can be collected from our premises.If delivery is chosen, it is our intention that your cake will be delivered in perfect condition, prior to your event. However, we cannot be held liable for any delays, such as traffic conditions that are out of our control. In the event of late delivery, the maximum compensation will be a refund on the delivery price.We cannot be held liable for any damage that is rendered to the cake at the venue after we have left the premises. Therefore, we ask that you have somebody responsible check the cake before we leave.Also, please ensure the table, stand etc. where the cake will be placed is stable as we cannot be held responsible for any accidents or breakages.

Weddings
We highly recommend you check your wedding insurance covers cake damage.

Orders
It is your responsibility to read, check and sign the quote thoroughly, and add any amendments to be made in writing.Each and every cake is made individually by hand and we like to ensure every cake is one of a kind and unique, therefore if you have an exact design in mind, please be aware that slight changes might be made to ensure it does not copy any other cake maker’s work.

Allergies and Special Diets
Please be aware that your cake may not include Gluten/Egg/Alcohol/Nuts etc., but they are still used on premises s they still may contain traces of such ingredients.

Transporting Your Cake
As cakes are very delicate and fragile, we recommend if transporting by car, that the cake should be placed on a flat surface, to prevent the cake sliding off its board. NEVER put a cake on a seat as this can be extremely unsafe and result in the cake sliding off onto the floor, if you needed to brake suddenly. The front passenger footwell or a flat car boot is the safest place, or if you’re travelling with a passenger, on their knee.

Storage
Cakes must NOT be refrigerated. This will accelerate the staling of the flour and effect the icing condition, and will alter the taste. Keep in a dry cool room is the cake box and eat within 10 days. Cakes can be frozen and kept up to 3 months.

Damages
Please remember cakes and their decorations are very delicate and fragile. We cannot accept any responsibility for any damage that is done after it has left our possession. If any repair is required, you can request a repair, which will be priced accordingly, including travel costs if needed.

Non-Edible Items
Most cakes include and contain small inedible items. It is your responsibility to remove these prior to cutting and serving your cake. These items include, support dowels, ribbons, diamante mesh bands, wires, flower picks and flower tape plus more. You will be notified of each inedible items on your cake on delivery/collection and will be noted on your Cake Information Sheet.