KJD Fairytale Creations

TERMS AND CONDITIONS PLEASE READ CAREFULLY BEFORE PLACING AN ORDER

KJD-Fairytale-Creations Kayleigh Dixon (Sole Trader)
28 Stringer Avenue
Sandbach
Cheshire
Cw11 4HH

A full copy of the terms and conditions are below and another copy will be sent with the order invoice upon an order being made. Please ensure that you read them fully before payment is made. Upon completion of payment, it will be accepted that the terms and conditions have been read in full and fully understood and accepted by the customer. Any queries should be addressed to KJD-Fairytale-Creations@hotmail.com and will be answered via email.

Payment
I accept payment via Direct Checkout through shop tab, paypal ,Bank Transfer and Barclays Ping It.
Those local to Sandbach may choose to pay cash, but payment must be made before any work is carried out. If wishing to pay via barclays ping it or transfer please request a custom order and invoice via the contact form or email tab on the welcome page thankyou.
Full payment is required before cutting commences on paper cuts and before any personalised and non personalised items are started. this includes and crystallised products

Layaway is available on all products with a 50% non refundable deposit which should be paid when first ordering, with the full amount being paid before items are made/dispatched. If full payment is not made within the stated time (agreed between customer and KJD-Fairytale-Creations) then the customer forfeits their right to the ordered products and they will subsequently lose their deposit. The deposit will also be lost upon cancelation of orders. Amendments to the payment agreement can be made under special circumstances but this is at the sole discretion of KJD Fairytale Creations. Layaway can paid over a maximum of 6 months once initial deposit has been paid. Layaway plans must be discussed and arranged via the contact tab to make a custom order. PLEASE DO NOT PLACE AN ORDER VIA DIRECT CHECKOUT IF WISHING TO PAY ON LAYAWAY.

P&P Prices and Information
On many of my items Postage and packaging prices are included in the stated product price, but where relevant, postage prices will also be shown. Items are sent via Royal Mail special delivery and Fed Ex Express which is traceable.
From time to time Royal Mail and FED Ex change their postage prices so changes in my prices may also change to reflect this.

Product Information
I aim to complete all orders within three weeks of full payment being made. There are times when this may be longer, however you will be kept informed of any increase in production time.

Please note that all paper cuts are cut by hand and each piece of personalised dinnerware and glassware canvases etc are hand painted/made therefore each one is unique in its appearance.

All my items can be personalised and decorated to your specifications, both dinnerware and glassware products are hand painted, I use non toxic porcelain paint and glass paint which is then baked to make permanent.

Once baked my items are dishwasher proof up to 40'c heat, however I always recommend hand washing with a soft cloth to keep them like new.

I can do any design for you as long as it's within my drawing/painting/graphic design capabilities.

The Crystals used in my Stardust Collection range are genuine Swarovski Crystals that are bought direct from a Swarovski Crystal, ambassador/dealer, I mainly use clear 3.5 mm xillion rose clear crystals but there are a wide range of colours available, if you would prefer a different colour please let me know in the note to seller section when making your personalised order.

Canvases are printed using premium quality HP vivera inks at 1440dpi which produces unrivalled image quality and a stunning canvas print, all work is printed onto heavyweight canvases producing vibrant colour and superb black and white prints, stretched onto a solid 38 mm deep pine frame for that high contemporary finish.

The final print is then laminated to prevent cracking, and it also means they are scratch proof, cleanable and UV protected up to 200 years!

Turn around on normal photo canvases is usually 24/48 hours for delivery after edit approval , etc.
Swarovski Crystal embellished canvases take up to 2-3 weeks for delivery due to these being one of my most popular products, the demand is quite high. However if the lead time changes you will be notified straight away.

All items are sent via a tracked delivery service, so I will email you the tracking info once the item has been shipped.

As with all my products and business in general if there is anything you are looking for that you feel I may be able to help with but it is not shown on my site, please feel free to message me as I will always help where I can.


Refunds and Returns
I do not accept returns or give refunds on any personalised paper cuts or items, where the product has been made to your specifications/personalisation (this includes any digital items such as edits digital art or any graphic design products and also swarovski items and printed canvases) according to the Distance Selling Regulations (Consumer Contracts Regulations 2015). I have no legal obligation to issue a refund.
If the product becomes damaged while in transit to you (the customer), I will give a full refund or replacement as soon as I have claimed a refund successfully from the postage provider, insurance. Photographic evidence of damage will be needed of both the packaging and the product and the item will need to be sent back to me.

For non-personalised/non-bespoke items, you have the right to cancel your order within 14 days of receipt of the item. You must contact KJD Fairytale Creations in writing in order to do this a cancellation form can be provided via email upon request. Items must be returned to the above address and return P&P costs and any damage caused while in transit back to KJD-Fairytale-Creations are the responsibility of the customer. The order refund will be processed upon receipt of the undamaged item. please remember that the 50% deposit you paid is non refundable therefore when issuing a refund i shall only refund the remaining 50%.