Fairoak Housing Association

Our principles:
• We aim to increase opportunities for our customers to live in accommodation of their choice.
• We continuously monitor the satisfaction of our customers ensuring that the service we provide meets their expectations.
• We will maintain equality and diversity throughout our business.
• We continuously review polices and procedures to ensure that our high standards are maintained.
• We measure the performance of the Association against recognised quality standards and ensure that we comply with our obligations, contractual arrangements and legislative requirements.
• We will ensure that all property owned or managed by the Association is kept in good repair.
• We will engage people with the development and management of their own homes, assist customers to maintain their tenancies and promote social inclusion.
• We will take a positive approach to complaints and recommendations linking these to quality improvement plans.
• We will work in partnership with all our stakeholders to plan and deliver housing services that meet local needs.